FAQ

  • Yes, all our products are new and authentic. We are official resellers of all the brands available on our site. All products are complete with labels and original packaging.

  • Yes, you can choose between different shipping methods during checkout.

    In addition to home delivery, in-store pickup is also available by selecting the Anna Virgili store closest to you from those available.

    The service is FREE and does not include additional shipping costs.

    As soon as your order is available for pickup, you will receive an email notification and an update will also be visible in your personal account.

  • No, you don't need to create an account manually. When you make a purchase, an account is automatically generated and associated with your email address. Your orders, personal information, and shipping addresses are stored there. To log in, visit the Sign In section and enter your email address. You'll receive an OTP via email that you'll need to enter to access your personal area.

  • Upon shipment, you will receive an email with the tracking number to monitor the progress of the shipment via the courier's website or the link provided. Alternatively, you can always monitor the status of the shipment from your personal area .

  • You can click here to access our store finder and find the Anna Virgili store nearest you.

    You'll find all the useful information: address, contact details, opening days and hours.