Shopping on Anna Virgili is simple, secure, and flexible. For this reason, we have defined a clear and intuitive return procedure, which can be managed independently online or directly in-store.

The right of withdrawal is regulated by Legislative Decree no. 206/2005 (Consumer Code), implementing Directive 2011/83/EU.

ONLINE RETURNS VIA YOUR PERSONAL ACCOUNT

If you wish to return one or more items online, you can easily do so through your personal profile.

Here's how the procedure works:

1. Log in to your personal account.
2. Find your order: In the Orders section, locate the order for which you wish to request a return. You can also make a partial return by selecting only some of the products included in the order.
3. Request a return: Select the option to start the procedure and follow the guided instructions.
4. Receive the return shipping label via email (if you make the return request from Italy).
5. Prepare the package and apply the label to the outside.
6. Return the package: You can take it to a FedEx drop-off point, or book a home collection through the official FedEx platform at this link. After the return request is accepted and the prepaid shipping label is received, you have 7 days to deliver the package to the courier.

Online Returns Outside Italy. If you make the return request from abroad, once approved, you will receive a confirmation email. You can then ship the package independently to our headquarters at the following address: ANNA VIRGILI SRL / Contrada San Giovanni snc, 63074 San Benedetto del Tronto (AP) – Italia. You can use the courier of your choice as long as the shipment is tracked and the service provider gives you a tracking number.

Important note: any customs duties and import taxes applied during the return shipment are the responsibility of the customer, according to the customs regulations of the country of origin. Anna Virgili is not responsible for customs costs requested by the courier chosen for the return shipment.

Once the package is received, we reserve 3–7 business days to check its condition and approve the refund, which will be credited to the same payment method used at the time of purchase.

Times and Conditions - Online Returns

Return period: the request must be submitted within 14 days from the date of receipt of the order. The package must also be delivered to the courier within 7 days of the return request approval.

Product conditions: the product must be returned intact, unused, with original tags and packaging.

Costs (if you make the return request from Italy): fixed cost of € 7.00, which will be deducted from the refunded amount.

*Note: The shipping costs incurred at the time of purchase will be refunded in full, except in the case of a partial return. In the latter case, the initial shipping cost will not be refunded.

 

IN-STORE RETURNS

As an alternative to online returns, you can return your items directly to one of our Anna Virgili stores.

Consult our store locator to find the nearest store to you.

Upon arrival at the store, a sales assistant will verify the general condition of the product to ensure it complies with the return policy.

To make a return, you just need to:

• visit the store within 14 days of receiving the order
• bring two paper copies of the order confirmation with you

Both copies will be signed and stamped by the store: one will remain with you as a receipt, the other will be kept by the store as confirmation of the return and acceptance.

Once the product is received, we reserve 3–7 business days to approve the refund, which will be credited to the same payment method used at the time of purchase.

Times and Conditions - In-Store Returns

Return period: the item must be returned to the store within 14 days from the delivery date.

Product conditions: it must be returned intact, unused, with original tags and packaging.

Costs: no cost – in-store returns are FREE.

*Note: The shipping costs incurred at the time of purchase will be refunded in full, except in the case of a partial return. In the latter case, the initial shipping cost will not be refunded.

 

EXCHANGES

At the moment, we do not offer direct exchanges. If you wish for a different size or color, we invite you to place a new order and proceed with the return of the item you do not wish to keep, following the procedures indicated on this page. For any questions or needs, our Customer Service is always at your disposal.