Shopping on Anna Virgili is simple, secure, and flexible. For this reason, we have defined a clear and intuitive return procedure, which can be managed independently online or directly in-store.

The right of withdrawal is regulated by Legislative Decree no. 206/2005 (Consumer Code), implementing Directive 2011/83/EU.

ONLINE RETURNS THROUGH YOUR PERSONAL ACCOUNT

If you wish to return one or more items online, you can easily do so through your personal profile.

Here's how the procedure works:

1. Log in to your personal account.
2. Find your order: in the Orders section, locate the order for which you wish to request a return. You can also make a partial return, selecting only some of the products included in the order.
3. Request a return: select the option to start the procedure and follow the guided instructions.
4. Receive the return shipping label via email (if you make the return request from Italy).
5. Prepare the package and apply the label to the outside.
6. Return the package: you can take it to a FedEx drop-off point, or book a home pickup through the official FedEx platform at this link. After the return request is accepted and you receive the prepaid shipping label, you have 7 days to deliver the package to the courier.

Online Return from Outside Italy. If you make the return request from abroad, once approved, you will receive a confirmation email. You can then independently ship the package to our headquarters at the following address: ANNA VIRGILI SRL / Contrada San Giovanni snc, 63074 San Benedetto del Tronto (AP) – Italy. You can use the courier of your choice as long as the shipment is tracked and the service provider gives you a tracking number.

Once the package is received, we reserve 3–7 business days to verify its condition and approve the refund, which will be credited to the same payment method used at the time of purchase.

Timeline and Conditions - Online Return

Period for making the return: the request must be sent within 14 days from the date of receipt of the order. The package must also be delivered to the courier within 7 days of the return request approval.

Product condition: the product must be returned intact, unused, with original tags and packaging.

Costs (if you make the return request from Italy): fixed cost of €7.00, which will be deducted from the refunded amount.

*Note: The amount of shipping costs incurred at the time of purchase will be refunded in full, except in the case of a partial return. In the latter case, the initial shipping cost will not be refunded.

 

IN-STORE RETURN

As an alternative to online returns, you can return your items directly to one of our Anna Virgili stores.

Consult our store locator to find the nearest store to you.

Upon arrival at the store, a sales assistant will verify the general conditions of the product to ensure it complies with the return policy.

To make the return, you just need to:

• visit the store within 14 days of receiving the order
• bring two paper copies of the order confirmation with you

Both copies will be signed and stamped by the store: one will remain with you as confirmation, the other will be retained by the store to confirm the return and acceptance.

Once the product is received, we reserve 3–7 business days to approve the refund, which will be credited to the same payment method used at the time of purchase.

Timeline and Conditions - In-Store Return

Period for making the return: the item must be returned to the store within 14 days from the delivery date.

Product condition: it must be returned intact, unused, with original tags and packaging.

Costs: no cost – in-store returns are FREE.

*Note: The amount of shipping costs incurred at the time of purchase will be refunded in full, except in the case of a partial return. In the latter case, the initial shipping cost will not be refunded.

 

EXCHANGES

At the moment, we do not offer direct exchanges. If you wish to have a different size or color, we invite you to place a new order and proceed with the return of the item you do not intend to keep, following the procedures indicated on this page. For any questions or needs, our Customer Service is always at your disposal.