FAQ

  • Yes, all our products are new and authentic. We are official retailers for all the brands available on our site. All products come complete with tags and original packaging.

  • Yes, during checkout you will be able to choose from different shipping methods.

    In addition to home delivery, in-store pickup is also available by selecting the Anna Virgili store closest to your location from those available.

    The service is FREE and does not include any additional shipping costs.

    As soon as your order is ready for pickup, you will receive an email notification and an update will also be visible within your personal account.

  • No, there is no need to create an account manually. When you make a purchase, an account is automatically generated and associated with your email. Your orders, personal details, and shipping addresses are stored here. To log in, visit the Log in section and enter your email. You will receive an OTP via email to enter in order to access your personal area.

  • At the time of shipment, you will receive an email with the tracking number to monitor the progress of your shipment via the courier's website or the link provided. Alternatively, you can always track the status of your shipment from your personal area.

  • You can click here to access our store locator and find the nearest Anna Virgili store.

    You will find all the useful information: address, contact details, opening days and hours.